Privacy Policy

This Privacy Policy explains how EEEY SpA (“EEey,” “we,” “us,” or “our”) handles information when you install and use the CommentTrail browser extension and visit the CommentTrail website.

CommentTrail is a browser extension designed to help users find and navigate comments and messages published by selected authors on supported websites, including Substack.

When you use CommentTrail on a supported webpage, the extension may access and analyze content that is already displayed or available to you in your browser, including:

• Comments and messages displayed on the webpage.
• Author names and public profile information displayed with those comments.
• Page URLs and page structure required for the extension to operate.
• Search terms, filters, and preferences entered into the extension.

This access is used only to provide CommentTrail’s functionality, such as identifying, filtering, organizing, highlighting, and navigating relevant comments.

CommentTrail processes supported webpage content locally within your browser unless explicitly stated otherwise.

We do not collect, transmit, sell, or store the contents of the comments, chats, posts, or private pages that you view through the extension.

CommentTrail does not use webpage content for advertising, credit decisions, profiling, or purposes unrelated to the extension’s core functionality.

We may collect limited information that you voluntarily provide or that is necessary to operate the service, including:

• Your email address when you contact us, request support, purchase a license, or subscribe to product communications.
• License or purchase status required to activate paid features.
• Basic technical information needed to diagnose errors or prevent abuse.
• Communications that you send to us.

We do not collect passwords or authentication credentials for Substack or other supported websites.

CommentTrail requests only the browser permissions required to provide its functionality.

Depending on the version of the extension, these permissions may include:

• Access to supported website pages, such as Substack pages.
• Local browser storage, used to save settings, preferences, and license status.
• Access to the currently active tab when you invoke the extension.

Browser permissions are not used to monitor unrelated browsing activity.

Purchases may be processed by a third-party payment provider, such as Lemon Squeezy.

The payment provider may collect information such as your name, email address, billing address, payment method, tax information, and transaction details under its own privacy policy.

EEEY SpA does not directly receive or store your complete credit-card information.

We may receive limited transaction information from the payment provider, including your email address, order identifier, purchased product, license status, transaction date, and payment status, in order to provide access to CommentTrail and support your purchase.

CommentTrail does not use browsing history or webpage content for advertising or cross-site tracking.

We may use limited, privacy-conscious analytics or error-reporting tools to understand whether the extension is functioning correctly. Such information may include:

• Extension version.
• Browser version.
• Error messages.
• Feature usage in aggregated form.
• Approximate timestamps.

We do not intentionally include the contents of comments, chats, private pages, or messages in analytics or error reports.

We use information only to:

• Provide and maintain CommentTrail.
• Activate and validate licenses.
• Respond to support requests.
• Diagnose technical problems.
• Improve reliability and usability.
• Prevent fraud, abuse, or unauthorized access.
• Comply with applicable legal obligations.

We do not sell personal information.

We do not use or transfer user data for personalized advertising.

We may share limited information with service providers only when necessary to operate CommentTrail, including providers used for:

• Payment processing.
• License management.
• Website hosting.
• Email delivery.
• Customer support.
• Error monitoring.

These providers may process information only for the services they provide to us and subject to their own contractual and legal obligations.

We may also disclose information where required by law, legal process, or a valid request from a competent authority.

We retain personal information only for as long as necessary to:

• Provide the service.
• Maintain purchase and license records.
• Resolve support requests.
• Comply with accounting, tax, fraud-prevention, and legal obligations.

Information stored locally by the extension remains in your browser until you remove it, clear the extension’s data, or uninstall CommentTrail.

We use reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction.

However, no method of electronic transmission or storage is completely secure.

CommentTrail is not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16.

If we learn that such information has been collected, we will take reasonable steps to delete it.

Depending on where you live, you may have the right to:

• Request access to personal information we hold about you.
• Request correction or deletion.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.
• Request a portable copy of your information.
• Submit a complaint to a competent data-protection authority.

You may exercise these rights by contacting us at the address below.

CommentTrail operates on or alongside third-party websites, including Substack.

Those websites are independent from EEEY SpA and have their own privacy policies and terms. This Privacy Policy does not govern how those third parties collect or use information.

CommentTrail is not affiliated with, endorsed by, or sponsored by Substack unless expressly stated otherwise.

We may update this Privacy Policy as CommentTrail changes or as required by law.

When we make changes, we will update the “Last updated” date. Material changes may also be communicated through the extension, website, or email.